That’s pretty cool that they’re digging into a FrameMaker 10/FrameMaker 12 issue so deeply!
-Matt Matt R. Sullivan Tech Comm Tools online courses <http://www.techcommtools.com/upcoming-courses/> | you can book me <https://mattrsullivan.youcanbook.me/> FrameMaker - Creating and Publishing Content <http://www.amazon.com/Publishing-Fundamentals-Unstructured-FrameMaker-11/dp/0982811853/ref=sr_1_1?s=books&ie=UTF8&qid=1414525942&sr=1-1> C: 714.585.2335 | m...@mattrsullivan.com <mailto:m...@mattrsullivan.com> <http://twitter.com/mattrsullivan> <http://twitter.com/mattrsullivan>@mattrsullivan <http://twitter.com/mattrsullivan> <http://www.linkedin.com/in/mattrsullivan> <http://www.linkedin.com/in/mattrsullivan>LinkedIn <http://www.linkedin.com/in/mattrsullivan> <http://www.facebook.com/mattrsullivan> <http://www.facebook.com/mattrsullivan>Facebook <http://www.facebook.com/mattrsullivan> > On Apr 29, 2017, at 8:27 AM, Tammy Van Boening > <tamm...@spectrumwritingllc.com> wrote: > > HI Stefan, > > All my files are referenced PNGs. Tech Support spent 45 minutes > troubleshooting yesterday w/ me and even had me do a brand new never before > install of FM12 and the same issue - double-clicking any graphic in FM10 or > FM12 yields nothing. However, all other programs on Windows 7 Ultimate work > just as expected - absolutely no issues and I can double-click any graphic > that is NOT in an FM file and it opens just fine in any program that I select > as my default graphics editor. But, once the same graphic is imported into an > FM doc., double-clicking yields nothing. The ONLY difference between my new > system and my other 2 systems that do not have/never had had this issue is > that my new system is Windows 7 Ultimate and the others are Windows7 > Professional. Yes, they are the same underlying base code, but obviously, > there is something that is different enough to cause this problem and the > tech support guy (didn't catch his name fully) was wonderful and tested > thoroughly and agreed that it was something w/ FM. (And yes, a registry check > indicated absolutely NO problems w/ the registry either) > > Adobe Tech Support did call me immediately w/in the timeframe that I was > quoted and they have assured me that they will be testing this and trying to > find a cause and a resolution and they will get back to me by Tuesday, so > thank you for that! > > I will keep you in the loop and let you know. > > Thanks! > > TVB > > Tammy Van Boening > Owner/Principal > Spectrum Writing, LLC > www.spectrumwritingllc.com > 303-840-1744 (Mountain Time) _______________________________________________ This message is from the Framers mailing list Send messages to framers@lists.frameusers.com Visit the list's homepage at http://www.frameusers.com Archives located at http://www.mail-archive.com/framers%40lists.frameusers.com/ Subscribe and unsubscribe at http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com Send administrative questions to listad...@frameusers.com
