The finale of all of this: It was a limitation, ultimately (pun intended), due to SnagIT on Windows 7 Ultimate. Very long story – but the only .pngs that would not open automatically in SnagIT were those imported into FM 12. Outside FM12, no problem and no problem w/ any pngs in FM12 opening in Windows Viewer, etc. So, I reached out to TechSmith and demonstrated the issue and they agreed that it was a limit/problem due to SnagIT and although it worked properly on Windows 7 Professional and therefore should on Windows 7 Ultimate, my version was no longer a supported version. To offset the pain, they gave me the upgrade price to the latest version (even tho’ I was like 3.x versions behind) and all is OK in my little world again.
It’s time to drink heavily now . . . I have had enough of technical cr*p w/ the setup of a new system, reinstalls, etc. I want a horse, tent, and carrier pigeon. I am getting toooooo old to deal w/ all these tech ins and outs! Is it only Monday? TVB Tammy Van Boening Owner/Principal Spectrum Writing, LLC www.spectrumwritingllc.com 303-840-1744 (Mountain Time) -----Original Message----- From: Framers [mailto:framers-bounces+tammyvb=spectrumwritingllc....@lists.frameusers.com] On Behalf Of Tammy Van Boening Sent: Saturday, April 29, 2017 1:35 PM To: 'An email list for people using Adobe FrameMaker software.' <framers@lists.frameusers.com> Subject: Re: [Framers] Suddenly not working FM functionality? - also, a shout-out to Tech Support for being so responsive!!!! Yes, it is. And I let them know that I sincerely appreciated the understanding and the effort. I have some clients still on 10 and 12, so I need to be able to share files easily w/ them. Just upgrading across the board is not an option. Now, if I could just figure out how to send them a big batch of my homemade chocolate chip cookies when this is said and done! Tammy Van Boening Owner/Principal Spectrum Writing, LLC www.spectrumwritingllc.com 303-840-1744 (Mountain Time) -----Original Message----- From: Framers [mailto:framers-bounces+tammyvb=spectrumwritingllc....@lists.frameusers.com] On Behalf Of techcommtools.com Sent: Saturday, April 29, 2017 10:53 AM To: An email list for people using Adobe FrameMaker software. <framers@lists.frameusers.com> Subject: Re: [Framers] Suddenly not working FM functionality? - also, a shout-out to Tech Support for being so responsive!!!! That’s pretty cool that they’re digging into a FrameMaker 10/FrameMaker 12 issue so deeply! -Matt Matt R. Sullivan Tech Comm Tools online courses <http://www.techcommtools.com/upcoming-courses/> | you can book me <https://mattrsullivan.youcanbook.me/> FrameMaker - Creating and Publishing Content <http://www.amazon.com/Publishing-Fundamentals-Unstructured-FrameMaker-11/dp/0982811853/ref=sr_1_1?s=books&ie=UTF8&qid=1414525942&sr=1-1> C: 714.585.2335 | m...@mattrsullivan.com <mailto:m...@mattrsullivan.com> <http://twitter.com/mattrsullivan> <http://twitter.com/mattrsullivan>@mattrsullivan <http://twitter.com/mattrsullivan> <http://www.linkedin.com/in/mattrsullivan> <http://www.linkedin.com/in/mattrsullivan>LinkedIn <http://www.linkedin.com/in/mattrsullivan> <http://www.facebook.com/mattrsullivan> <http://www.facebook.com/mattrsullivan>Facebook <http://www.facebook.com/mattrsullivan> > On Apr 29, 2017, at 8:27 AM, Tammy Van Boening > <tamm...@spectrumwritingllc.com> wrote: > > HI Stefan, > > All my files are referenced PNGs. Tech Support spent 45 minutes > troubleshooting yesterday w/ me and even had me do a brand new never > before install of FM12 and the same issue - double-clicking any > graphic in FM10 or FM12 yields nothing. However, all other programs on > Windows 7 Ultimate work just as expected - absolutely no issues and I > can double-click any graphic that is NOT in an FM file and it opens > just fine in any program that I select as my default graphics editor. > But, once the same graphic is imported into an FM doc., > double-clicking yields nothing. The ONLY difference between my new > system and my other 2 systems that do not have/never had had this > issue is that my new system is Windows 7 Ultimate and the others are > Windows7 Professional. Yes, they are the same underlying base code, > but obviously, there is something that is different enough to cause > this problem and the tech support guy (didn't catch his name fully) > was wonderful and tested thoroughly and agreed that it was something > w/ FM. (And yes, a registry check indicated absolutely NO problems w/ > the registry either) > > Adobe Tech Support did call me immediately w/in the timeframe that I was > quoted and they have assured me that they will be testing this and trying to > find a cause and a resolution and they will get back to me by Tuesday, so > thank you for that! > > I will keep you in the loop and let you know. > > Thanks! > > TVB > > Tammy Van Boening > Owner/Principal > Spectrum Writing, LLC > www.spectrumwritingllc.com > 303-840-1744 (Mountain Time) _______________________________________________ This message is from the Framers mailing list Send messages to framers@lists.frameusers.com Visit the list's homepage at http://www.frameusers.com Archives located at http://www.mail-archive.com/framers%40lists.frameusers.com/ Subscribe and unsubscribe at http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com Send administrative questions to listad...@frameusers.com _______________________________________________ This message is from the Framers mailing list Send messages to framers@lists.frameusers.com Visit the list's homepage at http://www.frameusers.com Archives located at http://www.mail-archive.com/framers%40lists.frameusers.com/ Subscribe and unsubscribe at http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com Send administrative questions to listad...@frameusers.com _______________________________________________ This message is from the Framers mailing list Send messages to framers@lists.frameusers.com Visit the list's homepage at http://www.frameusers.com Archives located at http://www.mail-archive.com/framers%40lists.frameusers.com/ Subscribe and unsubscribe at http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com Send administrative questions to listad...@frameusers.com