I would check that the machine's video drivers are up to date too.
Can you recreate it on your own machines, not the customers?
Art Campbell
art.campb...@gmail.com
"... In my opinion, there's nothing in this world beats a '52 Vincent and
a redheaded girl." -- Richard Thompson
No disclaimers apply.
DoD 358
On Thu, Feb 21, 2019 at 11:04 AM Caroline Tabach <caroline.tab...@gmail.com>
wrote:
> Hi
> the latest patch for Frame 2017 is 14.0.4.511
>
> Maybe this might help.
>
>
>
> On Thu, Feb 21, 2019 at 3:54 PM Simon Buch <simon.b...@m-ais.com> wrote:
>
> > Hello Framers,
> >
> > In all the years I have used FrameMaker [since 3.0], I have rarely seen
> > FrameMaker get into the state that I am currently experiencing at my
> > customer site.
> >
> > I took a screenshot the first time it occurred.
> >
> > While editing a number of documents for extended periods - maybe over 6
> > hours - all the fonts in the document suddenly mutate to the Windows
> > "System" font, as shown in the first screenshot.
> > [image: FM odd.gif]
> >
> > After that occurs, the FrameMaker menu goes completely blank, and any
> > attempt to access any of the menus - such as File > Exit yields an
> entirely
> > black menu being shown, and no menu functions available. The only way to
> > quit FrameMaker is to force quit the process using Windows Task Manager.
> >
> >
> > The same behaviour happened again this morning, but instead of showing
> the
> > document content, it looks like Windows is painting part of the corrupted
> > display as it overlapped the book pane, and the document pane.
> >
> > [image: Another odd session.gif]
> >
> > The customer machines are well specified - 32Gb of system memory, running
> > on Windows 10.
> >
> > Have any other FrameUsers experienced similar display issues?
> >
> > // Simon BUCH
> >
> > .
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> > >
> > _______________________________________________
> >
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> >
>
>
> --
> Caroline Tabach
> Technical/Marcom Writer
> e-mail: caroline.tab...@gmail.com
> _______________________________________________
>
> This message is from the Framers mailing list
>
> Send messages to framers@lists.frameusers.com
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> Subscribe and unsubscribe at
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