On Mar 22, 2005, at 5:46 AM, Ted Mittelstaedt wrote:
That is also when I discovered how Microsoft gets away with telling the
world that they will fix any problem that you call into their
$250-and-incident
tech support people. If you present them with a problem they cannot
figure out, they will just ask for dump after dump, over and over,
until you get tired of it and go away. Then they mark it down to the
customer not wanting to pursue the ticket and pat themselves on the back
and claim this must mean it was never their fault to begin with.
We had a similar issue with a terminal server crashing periodically. Dump after dump sent to Dell and MS...each time they were baffled to the cause.
Turned out a particular application was causing it. the users would have their terminal session "lock up", they'd restart their computer, log into a different server (or the same one, if it was restarted in time) and then keep going without telling people while we were scrambling to try diagnosing why the [EMAIL PROTECTED] server restarted.
After the money spent and time wasted, we ended up solving the problem ourselves and Dell and MS closed the issue.
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