Hiya, Try RT ticketing system. We use RT within our Systems Engineering team and It can be customized in the way you would like to be.
http://en.wikipedia.org/wiki/Request_Tracker regards Rajesh ----- Original Message ---- From: Somesh Jaiswal <[EMAIL PROTECTED]> To: [email protected] Sent: Tuesday, January 29, 2008 12:59:53 PM Subject: Re: [Freed] Trouble Ticket Management System Hi, Try One-or-Zero. It fulfills all ur needs. Check: http://www.oneorzero.com/ Check a demo on: http://www.oneorzero.com/?controller=main_general&option=main_demo Regards, Somesh On Jan 29, 2008 11:54 AM, <[EMAIL PROTECTED]> wrote: Does anyone know which is a good Open-Source based Online Trouble Ticket Management System? It should have the following. - MySQL/php based - Separate Login for each client - Separate login for each Support executive - Client should be assigned to a particular Support executive - Preferably some level some escalation (not necessarily) - And all other basic features - Various kind of Report generation is also desirable Would appreciate if anyone can suggest me any tool. -- Ravi Sagar ravisagar.in _______________________________________________ Freed mailing list [email protected] http://frodo.hserus.net/mailman/listinfo/freed -- Somesh Jaiswal ____________________________________________________________________________________ Be a better friend, newshound, and know-it-all with Yahoo! Mobile. Try it now. http://mobile.yahoo.com/;_ylt=Ahu06i62sR8HDtDypao8Wcj9tAcJ
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