Try GLPI. It has all the features which you required.
Avneesh ________________________________ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] org] On Behalf Of [EMAIL PROTECTED] Sent: Tuesday, January 29, 2008 11:54 AM To: [email protected] Subject: [Freed] Trouble Ticket Management System Does anyone know which is a good Open-Source based Online Trouble Ticket Management System? It should have the following. - MySQL/php based - Separate Login for each client - Separate login for each Support executive - Client should be assigned to a particular Support executive - Preferably some level some escalation (not necessarily) - And all other basic features - Various kind of Report generation is also desirable Would appreciate if anyone can suggest me any tool. -- Ravi Sagar ravisagar.in
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