This would be a fantastic addition - my company is currently looking to Asterisk as a potential candidate for this if FS can't do it.
I want FS to win of course :-) Christian Jensen Software Development Manager Back Office ________________________________ From: freeswitch-users-boun...@lists.freeswitch.org [mailto:freeswitch-users-boun...@lists.freeswitch.org] On Behalf Of Michael Collins Sent: Thursday, September 17, 2009 11:20 AM To: freeswitch-users@lists.freeswitch.org Subject: Re: [Freeswitch-users] skill-based ACD On Sun, Sep 13, 2009 at 8:01 AM, mark morreny <markmorr...@gmail.com> wrote: Hello Has any tried setting up an ACD based on skillset? The current out-of-box version of fifo does not seem to support acd based on agent skillset. Does anyone have any experience in doing it with some external scripting using lua or javascript? I am interested in hearing how others may have done it as I am trying to implement one myself. thx, mark I was curious about this myself. Even if someone has built a non-free skills-based ACD using FS I'd like to know about it. -MC
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