Michael Collins pisze: > > > On Sun, Sep 13, 2009 at 8:01 AM, mark morreny <markmorr...@gmail.com > <mailto:markmorr...@gmail.com>> wrote: > > Hello > > Has any tried setting up an ACD based on skillset? The current > out-of-box version of fifo does not seem to support acd based on > agent skillset. Does anyone have any experience in doing it with > some external scripting using lua or javascript? > > I am interested in hearing how others may have done it as I am > trying to implement one myself. > > thx, > > mark > > > I was curious about this myself. Even if someone has built a non-free > skills-based ACD using FS I'd like to know about it. > -MC > What is a skills-based ACD ? My FS based ACD allows agents to log-in to multiple queues at once and have different priority setting in each of the queues - does this count as skills-based ? It does not allow to limit the number of calls an agent can answer from a queue daily nor does it allow to set distribution of calls to an agent from his queues (other the by priority).
Pawel, _______________________________________________ FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org