Yes, that's what we are doing. 2009/11/24 Brian West <br...@freeswitch.org>
> You do realize that the whole concept is OLD skewl. You should be > popping this info via external resources when the agent is bridged to > the caller and the info is there before they are done saying "thanks > for calling spacely sprockets, this is George how may I help you .... " > > /b > > > On Nov 23, 2009, at 7:07 PM, Michael Collins wrote: > > > Tony and Brian were discussing this today. They bring up a really > > good point: do you want to risk having calls remain on hold as they > > bounce around looking for an agent? This can happen if you pre- > > determine which caller goes to which agent and the agent doesn't > > answer. I do understand why this feature matters to many people - > > it's how old school ACD systems work. However, mod_fifo is more > > efficient. It's hard to justify decreasing call routing efficiency > > in order to display the caller's info to the on-hook agent prior to > > answering. > > > > -MC > > > _______________________________________________ > FreeSWITCH-users mailing list > FreeSWITCH-users@lists.freeswitch.org > http://lists.freeswitch.org/mailman/listinfo/freeswitch-users > UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users > http://www.freeswitch.org >
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