I am sure Sonic wall is going to lose many customers and other companies should learn and not put DRM in their products. I hope this will teach them.
On Tue, Dec 2, 2008 at 9:36 PM, Elazar Broad <[EMAIL PROTECTED]> wrote: > -----BEGIN PGP SIGNED MESSAGE----- > Hash: SHA1 > > I stopped using SonicWall when I learned I had to purchase a whole > new device for a customer that just wanted to add a few more > machines to their network, instead of bumping the license like most > "normal" vendors. > > On Tue, 02 Dec 2008 14:14:43 -0500 IT Security > <[EMAIL PROTECTED]> wrote: > >Sonicwall (makers of various security products) has had their > >license > >manager (server) go haywire overnight and it's "reset" (meaning > >invalidated) > >the licenses on all of their email security products. This means > >customers > >can't login to their own systems (a good case against draconian > >DRM like > >this). Calls to support have gone straight to voicemail all > >morning, and no > >ETA for resolution yet exists. > > > >This is affecting **all** of their customers, as far as I can tell > >(and > >based on what I'm told by their general support ticket-taker). > > > >Their forum (probably requires registration) is full of complaints > >about it. > >Screenshots of it and other problem areas are available on request > >.. but I > >don't want to email them to this entire list). > > > >The first alert was these warnings : > > > >---------------------------------------------------------------- > >~~ SonicWALL Email Security Alert (6.2.2.1071) ~~ > >---------------------------------------------------------------- > > > >[Summary: Your Email Security licenses have been reset.] > > > >Details: > >Host Name: **ourmailhost** > >Description: The Email Security licenses have been reset at > >12/02/2008 04:18 EST. The email filtering will not be > >working. > > > >TimeStamp: > >LocalTime: Tue Dec 2 04:18:49 2008 > >GMT: Tue Dec 2 09:18:49 2008 > > > >Additional Information: > >Recommended Action: Please contact SonicWall Technical > >Support. > > > >A response from their technical support on the issue went like > >this : > > > >"The issue is on our backend server who stores the registrations, > >some ES > >appliances got licences resetted. The exact cause is still being > >analized > >with high priority. In those cases entering the mysonicwall > >credentials or > >uploading file solve the issue. Kind Regards Ivan" > > > >And as of now, their license server is **still** off-line : > > > >$ telnet licensemanager.sonicwall.com 443 > >Trying 204.212.170.143... > >telnet: Unable to connect to remote host: Connection refused > > > >DRM schemes like this only cause problems for the LEGITIMATE > >customers . > -----BEGIN PGP SIGNATURE----- > Charset: UTF8 > Version: Hush 3.0 > Note: This signature can be verified at https://www.hushtools.com/verify > > wpwEAQECAAYFAkk1jiwACgkQi04xwClgpZidpwP9EGnoiLpcTxqCI8uZn6IPZ5xNfSXs > mFJBuV7+4DimJdh1Wr6XdevITM3XTvb56SqoLuKYXJTatlt5pExV16PqpCbNFTIGJl/x > TjqFF2//M1GE0+02mfSpVFBTXAsji6chEWSM7KSk+4h/BGIpppc1bLC45JEscgrEWp4N > OBvxfp8= > =zRVw > -----END PGP SIGNATURE----- > > -- > Paying too much for your business phone system? Click here to compare > systems from top companies. > > http://tagline.hushmail.com/fc/PnY6qxu9tWrxyM1PdHDmXgMv34TDO7Gvn9NbAdfSuL24iBSp0vlKw/ > > _______________________________________________ > Full-Disclosure - We believe in it. > Charter: http://lists.grok.org.uk/full-disclosure-charter.html > Hosted and sponsored by Secunia - http://secunia.com/ > -- http://www.astorandblack.com/ http://www.jewelerslounge.com/liberty-coin-cufflinks
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