On Wed, Nov 18, 2009 at 1:28 PM, Chris Boyd <cb...@gizmopartners.com> wrote:
>
> On Nov 18, 2009, at 12:25 PM, Alex Eckelberry wrote:
>
>> I'm not so sure.  While I empathize with the mother, Onstar does have a
>> point--they can't reactivate the Onstar system without someone pressing
>> the "Blue button".
>>
>> A software design/architecture issue, which could undoubtedly be fixed
>> going forward.
>
> Yes, they will probably looking at changing that.  Which opens another can of 
> worms.  How do you know the caller's not just trying to steal the car or 
> something from the car?  Stolen Visa card + access to DMV registration 
> records + OnStar = access to any car in the mall parking lot.
>
> From the report:
>
>> Tampa Police, Hillsborough County Fire Rescue, and Triple AAA had responded, 
>> but asked them to reach out to OnStar first.
>
> Since when does having OnStar mean that the fire/police won't respond?  I can 
> understand if they were busy with higher priority life threatening issues.  I 
> can understand if they wanted to resolve the situation as quickly as 
> possible, and OnStar could do that at a lower cost to the jurisdiction.  
> Would be nice if ABCActionNews had gone into more depth there....
>
> But AAA?  Aren't they _paid_ to respond?

I think that's the key, it was a total non-emergency, but what mom
wants their kid locked up while the non-emergency delay is met?  So
they were like, heh, see if OnStar will open the damn door.

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