We have seen the same issue with a small number of Compaq N610c laptops. To date the issue has occurred on a small number of these systems at various points post installation of Secure Client. We believe that the affected systems also had multiple dial-up connections configured.
We are running NG AI R54 on Nokia with the current version of Secure Client; all NIC drivers are Compaq latest. If you have learnt anything more I would very much like to hear about it. Regards, Adrian Wilson Security Manager VEGA Group PLC 2 Falcon Way, Shire Park, Welwyn Garden City, Herts. AL7 1TW, UK Tel: +44 (0)1707 391999 Fax: +44 (0)1707 393909 Notice of Confidentiality This transmission is intended for the named addressee only. It contains information which may be confidential and which may also be privileged. Unless you are the named addressee (or authorised to receive it for the addressee) you may not copy or use it, or disclose it to anyone else. If you have received this transmission in error please notify me immediately. -----Original Message----- From: Caudle, Rodney [mailto:[EMAIL PROTECTED] Sent: 19 March 2004 17:19 To: [EMAIL PROTECTED] Subject: [FW-1] Disappearing Adapter on Laptops with SecureClient I wondered if anyone had heard of this error... we're seeing a number of our HP (formerly compaq) laptops using SecureClient (multiple versions) lose their embedded NIC. The sequence of events to reproduce this are as follows: (1) Install SecureClient on the laptop (with reboots) (2) Connect for the first time to get a policy (3) Without disconnecting SecureClient shutdown the laptop Upon the next boot of the laptop the embedded NIC will be missing. It doesn't show up either in the device manager or the network neighborhood properties section. Unfortunately if this happens to a user while they are remote the cleanup can be difficult and time consuming. To clean up the laptop we've had to uninstall SecureClient and reload the drivers for the NIC then reinstall Checkpoint. Rarely there's a case where manually editing the registry to clean out all of SecureClient is required but not as often as reloading the drivers works. If anyone has information pertaining to this issue please let us know. Rodney Caudle Senior Security Analyst Gray Cary 401 B. Street, Suite 2000 San Diego, CA (619) 699-2947 http://www.graycary.com <http://www.graycary.com/> ================================================= To set vacation, Out-Of-Office, or away messages, send an email to [EMAIL PROTECTED] in the BODY of the email add: set fw-1-mailinglist nomail ================================================= To unsubscribe from this mailing list, please see the instructions at http://www.checkpoint.com/services/mailing.html ================================================= If you have any questions on how to change your subscription options, email [EMAIL PROTECTED] ================================================= ================================================= To set vacation, Out-Of-Office, or away messages, send an email to [EMAIL PROTECTED] in the BODY of the email add: set fw-1-mailinglist nomail ================================================= To unsubscribe from this mailing list, please see the instructions at http://www.checkpoint.com/services/mailing.html ================================================= If you have any questions on how to change your subscription options, email [EMAIL PROTECTED] =================================================
