Hello,

This customer of mine has an R65 SmartCenter and has several administrators
with read/write permissions that regularly log in via Smart Dashboard with
no problems. Now they need to add two extra administrators but with "read
only" permissions, so they created the users under the Administrators
section, added a "read only" profile to them and defined a password for
each, but when those 2 users try to login they get an error that says
"Connection cannot be established".

Since it is not an authentication error nor a regular "...make sure the
service is up and running.." message, seems like something strange is going
on. I checked the SK, but could not find anything that seemed related with
this scenario.

Has anybody seen anything liek this before?

Any help will be very appreciated.

Regards

-- 
Sergio Alvarez
+(506)88301342

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