What about turn on fwm debug and read .elg file?
Some errors here?
Alexey

-----Original Message-----
From: Mailing list for discussion of Firewall-1
[mailto:[email protected]] On Behalf Of Sergio
Alvarez
Sent: Tuesday, June 30, 2009 12:14 AM
To: [email protected]
Subject: Re: [FW-1] Problem logging with Dashboard using read only admin

Thanks for your answers but the tests of the new "read-only" admins was
donde from the machine of one of the regular "read/write" admins, so
there
is no way this is an issue with the GUI Clients list.

On any case, if I'm not mistaken, the error you get when attempting to
get
connected from a machine not included in the GUI Clients is the one
saying
something about "making sure the service is up and running and that you
are
included in the GUI clients list".

Any other ideas?

Regards

On Fri, Jun 26, 2009 at 7:58 PM, Independent IT Consultant <
[email protected]> wrote:

> be sure the machines these 2 additional admins are attempting to
access SDB
> from are defined as GUI clients.  Alternatively, consider implementing
> Smart
> Portal(so long as you're licensed for it).  SmartPortal provides
web-based
> read access into the Smart Center.
>
> On Fri, Jun 26, 2009 at 8:26 PM, Sergio Alvarez <[email protected]>
> wrote:
>
> > Hello,
> >
> > This customer of mine has an R65 SmartCenter and has several
> administrators
> > with read/write permissions that regularly log in via Smart
Dashboard
> with
> > no problems. Now they need to add two extra administrators but with
"read
> > only" permissions, so they created the users under the
Administrators
> > section, added a "read only" profile to them and defined a password
for
> > each, but when those 2 users try to login they get an error that
says
> > "Connection cannot be established".
> >
> > Since it is not an authentication error nor a regular "...make sure
the
> > service is up and running.." message, seems like something strange
is
> going
> > on. I checked the SK, but could not find anything that seemed
related
> with
> > this scenario.
> >
> > Has anybody seen anything liek this before?
> >
> > Any help will be very appreciated.
> >
> > Regards
> >
> > --
> > Sergio Alvarez
> > +(506)88301342
> >
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-- 
Sergio Alvarez
+(506)88301342


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