is it possible the user's account on the FW has expired? Check the expiration date in the properties of the user....
-----Original Message-----
From: Lars Troen [mailto:[EMAIL PROTECTED]]
Sent: 03 January 2003 22:43
To: [EMAIL PROTECTED]
Subject: Re: [FW-1] Sofaware in the new year
I don't think so. All my licenses have an expiration date of "never".
btw, we're using NGFP3.
In the sofaware log it first shows a successful login ("w.x.y.z logged in to vpn site") and right afterwards we get a "logged out" message.
Lars
> -----Original Message-----
> From: Dyk, David [mailto:[EMAIL PROTECTED]]
> Sent: Friday, January 03, 2003 19:38
> To: [EMAIL PROTECTED]
> Subject: Re: [FW-1] Sofaware in the new year
>
>
> Lars:
>
> Probably the license for your SecureRemote users is expired. They are
> free--just go to your UserCenter account, download a new SecureRemote
> license, and install it on the gateway.
>
> --Dave Dyk
>
> -----Original Message-----
> From: Lars Troen [mailto:[EMAIL PROTECTED]]
> Sent: Friday, January 03, 2003 6:54 AM
> To: [EMAIL PROTECTED]
> Subject: [FW-1] Sofaware in the new year
>
> After turning into a new year all sofaware boxes stopped working. The
> external user profile has not expired and a reboot doesn't
> help. Normal
> Securemote/SecureClient sessions works just fine. The error
> message we're
> getting is:
>
> reason: Refused Topology request. User unknown.
> It is dropped by rule 0. Before this error message we have an
> accepted log
> entry for FW1_topo and the info field says:
>
> Policy name XYZZZ
> Created at: Fri Jan 03.....
> Installed from: our_firewall_object
>
> We did not change anything before it stopped working.
>
> Lars
>
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