You are absolutely right Markus. Checkpoint is really pathetic when it comes
handling issues related to upgrades and updates... WE have had to follow up
many number of times for our customers and the response has always been
nill..
> ----------
> From: Markus Gruenkorn[SMTP:[EMAIL PROTECTED]]
> Sent: Wednesday, May 24, 2000 4:48 PM
> To: [EMAIL PROTECTED]
> Subject: [FW1] Upgrade disaster (license) !
>
>
> Hi all,
> 8 weeks ago we purchased 2 VPN 210 for our new offices. When i got them
> they had 4.1 installed and i only got 4.1 licenses with them .
> Our management station (Nokia IP 440) at that moment had 4.0 SP5
> installed.
> Because we have service contracts for all our firewall products i tried
> to get
> a license for our management which is 4.1 because a
> 4.1 management console cannot work with a 4.1 VPN .
> Nooooo wayyyyyyy. I made a lot of phone calls. I got 2 times 4.0
> temporary keys for
> the VPNs which our now not valid any more.
> It is not possible to get an upgrade for our management station .
> And the best thing is the answer i got yesterday. They cannot give me a
> new temporary license
> for the 2 VPNS. They want me to change the date of the boxes to 1995 so
> that they work .
> They said in 1995 the weekday is the same as in this year .
> I got this answer from nokia.
> I dont think that I like the upgrade process and how they take care of
> customers .
> regards
>
>
>
>
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