Bandit probably could have avoided these issues if he simply would have
checked out his reseller, their track record, and experience/references.
Many times this situation occurs when the lowest bidder is selected. If your
reseller did not offer you software subscription, then they are negligent.
Whenever I quote FW-1 to a customer, I always explain what the program is,
why its neccesary, and the implications if it is not purchased. The better
resellers out there are quoting it on EVERY quote, and if you were not
quoted Software Subscription, do us all a favor and complain to CheckPoint.
You should try to get in touch with the channel manager for your region, and
discuss the issue with the channel manager. You might hit deaf ears at
corporate, but the Channel Manager gets paid from your purchase, and is
ultimately responsible for your happiness. I have to say that the
enhancements provided in SP-2 are well worth the price of admission, even if
it were the only service pack they released.
Frank
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]
Sent: Wednesday, August 23, 2000 5:26 PM
To: [EMAIL PROTECTED]
Subject: [FW1] Firewall-1 4.1 SP2 LAME!
I was under the impression that Service Packs correct BUGS in a developers
product and generally all companies which sell software make access to their
point release patches FREE via the Internet.
A Software Support Contract would be for when a MAJOR upgrade is released
and not just a point release.
You can't just purchase a really old copy and expect to have the latest and
greatest, but can you imagine the uproar that would be heard if Microsoft
tried to force us to PURCHASE their Service Packs?
Why then does CheckPoint require a Support Contract in order to download a
"point" release?
After talking with their "customer advocacy" group, they told me I was
screwed and there was no way I could the patch unless I paid more to get the
"Software Support Contract". Customer Advocacy? it's more like the "tell
them to pay more hotline".
That's pretty lame in my opinion.
As far as I am concerned, their support is pretty lack luster as it is and
they want you to give them money just to download patches for their bugs in
software which you already paid a fortune for?
I just went thru CCSE/CCSA certification and purchased CheckPoint 2000 / 4.1
Enterprise with all the bells and whistles for Windows NT and unfortunately,
the dealer (INSIGHT) did not sell us a support contract. Now it looks like
we will be returning this product and going with another product due to this
lame support contract b.s. My manager is hopping mad about this.
Any one else have any comments on this?
I would say something like, "Hey, my tax dollars paid for those patriot
missile batteries and AH64's they have which are providing them with THEIR
security, how about helping me out with mine..." but this is already getting
pretty inflammatory.
-Carl E. Mankinen
CCSA/CCSE/RPOMF
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