Actually, I was not involved with the purchase decision or order process.
I just got tasked with installation/configuration of the product.
INSIGHT was the vendor and it was probably purchased not much differently
than you would order a copy of CorelDraw (only a lot more expensive).
>From what I have heard, no mention of "Software Subscription" was made.
----- Original Message -----
From: Frank Darden <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>; <[EMAIL PROTECTED]>
Sent: Thursday, August 24, 2000 9:08 AM
Subject: RE: [FW1] Firewall-1 4.1 SP2 LAME!
> Bandit probably could have avoided these issues if he simply would have
> checked out his reseller, their track record, and experience/references.
> Many times this situation occurs when the lowest bidder is selected. If
your
> reseller did not offer you software subscription, then they are negligent.
> Whenever I quote FW-1 to a customer, I always explain what the program is,
> why its neccesary, and the implications if it is not purchased. The better
> resellers out there are quoting it on EVERY quote, and if you were not
> quoted Software Subscription, do us all a favor and complain to
CheckPoint.
> You should try to get in touch with the channel manager for your region,
and
> discuss the issue with the channel manager. You might hit deaf ears at
> corporate, but the Channel Manager gets paid from your purchase, and is
> ultimately responsible for your happiness. I have to say that the
> enhancements provided in SP-2 are well worth the price of admission, even
if
> it were the only service pack they released.
>
> Frank
>
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