on 25/5/02 13:07, (G-Books) at [EMAIL PROTECTED] wrote: > Subject: Re: small dog on the ball > > Well then, > > That deserves an apology on my part to the people at SmallDog. I > apologize for any hurt feelings that I may have caused. It's amazing the > people you meet on this forum. It's also reassuring. > > With respect. > > John McKee
Sorry, but I can't pass up the chance to post re. Smalldog, especially given that a Smalldog employee reads and responds to the list. I've had a mixed bag of good and bad service from Smalldog over the last couple years. For the most part they're pretty solid people to deal with. My last couple of dealings with them, though, have left a bad taste in my mouth. First, the problem with overselling items online. Other people on this and other Mac lists have mentioned this, too. It's obviously pretty annoying. And it was confirmed to me by a Smalldog customer service person that it was, in effect, their company policy to oversell their online items. I had it happen to me 3 times in the recent past, though on 1 occasion their customer service came thru very nicely and sold me a similar product at the same price (which they said was "at cost"). The other two times didn't work out so well. My online order, after being accepted at checkout and then confirmed by email, was subsequently cancelled a couple days later because the items were sold out. Pretty annoying in general, and in one case it really caused some problems at my end, in that when my order for a G4 processor upgrade had been accepted and confirmed, I subsequently went thru with a pending deal to sell my G3 processor to a customer (who I'd swayed away from PC's); so when my order was cancelled by Smalldog a couple days later, I was in a pretty awkward position with the customer and ended up selling him my G3 processor anyway - which obviously left me without a processor, so I had to fill my order thru OWC. More seriously, I bought 5 clamshell iBook batteries from Smalldog, all of which were DOA. All of them. Pretty shocking stuff. I contacted Smalldog, and they informed me that they knew about the problem, that they had received a bad batch from Apple, but that Apple wouldn't recognize the problem, so there was nothing Smalldog could do about it until Apple decided to take the batteries back. It seemed, and still does seem, a bit like passing the buck. I doubt Smalldog knew the batteries were bad, but some sort of quality control might be in order. Especially when my order was an international one, meaning that I would have had to pay (a lot) to send the defective merchandise back to Smalldog. The price was good, at $29, which is why I bought five; I see that Smalldog is now selling these batteries for $79. I assume these are from a good batch. Unfortunately I got stuck with the 5 from the bad batch. (No jokes re. funky paper weights, please). Chris Houston -- G-Books is sponsored by <http://lowendmac.com/> and... Small Dog Electronics http://www.smalldog.com | Refurbished Drives | -- Check our web site for refurbished PowerBooks | & CDRWs on Sale! | Support Low End Mac <http://lowendmac.com/lists/support.html> G-Books list info: <http://lowendmac.com/lists/g-books.html> --> AOL users, remove "mailto:"; Send list messages to: <mailto:[EMAIL PROTECTED]> To unsubscribe, email: <mailto:[EMAIL PROTECTED]> For digest mode, email: <mailto:[EMAIL PROTECTED]> Subscription questions: <mailto:[EMAIL PROTECTED]> Archive: <http://www.mail-archive.com/g-books%40mail.maclaunch.com/> Using a Mac? Free email & more at Applelinks! http://www.applelinks.com
