On Thursday, October 17, 2002, at 01:05 PM, Clyde Kahrl wrote: > Apple provides 1 year tech support on refurbished machines--or at > least it did in March. Even the tech support guy conceded that. > But he stated that since I could not establish that I was a mac owner > I couldn't talk to him. > I don't think this is an Apple policy, I just think its a > young guy on the line. BUT you know that it is impossible to talk to > apple tech support without an interruption every 30 seconds > suggesting that the conversation would go better with AppleCARE.
How I described it in my last email is EXACTLY Apple's Policy; I used to be one of their phone agents. Apple's LIMITED HARDWARE WARRANTY is one year (or, if you read the warranty, actually it's 366 days; they give you the leap day even if it's not a leap year). Apple's Phone Based Technical Support is provided free for 90 Days; after 90 days, there is a $50/call charge. If the issue is determined to be covered by the warranty by the end of the call, they don't charge you the $50 after all. Phone Based Technical Support is NOT part of the warranty. > this is standard "sell the warranty" stuff you get in every > tech store in America. It's where the profit comes from. Why > should I pay $400 for a warranty I already have? you're paying $349 (AppleCare on a PowerBook is NOT $400) to extend your warranty from 1 year to 3 years, and extend your phone-based tech support from 90-days to 3 years. -- G-Books is sponsored by <http://lowendmac.com/> and... Small Dog Electronics http://www.smalldog.com | Refurbished Drives | -- Check our web site for refurbished PowerBooks | & CDRWs on Sale! | Support Low End Mac <http://lowendmac.com/lists/support.html> G-Books list info: <http://lowendmac.com/lists/g-books.html> --> AOL users, remove "mailto:"; Send list messages to: <mailto:G-Books@;mail.maclaunch.com> To unsubscribe, email: <mailto:G-Books-off@;mail.maclaunch.com> For digest mode, email: <mailto:G-Books-digest@;mail.maclaunch.com> Subscription questions: <mailto:listmom@;lemlists.com> Archive: <http://www.mail-archive.com/g-books%40mail.maclaunch.com/> Using a Mac? Free email & more at Applelinks! http://www.applelinks.com
