Jeremy etal...
Thanks for the further info/help about my Pismo problem...it is really
appreciated muchly..I am awaiting the delivery of the shipping container
from Apple via Airborne today (HOPE!!)...I have tried to reboot a few times
-no joy as usual, however I do note that if I don't shut it down by holding
the power button down, it stays on and warms up a tad when I check it a few
hours later...evidentally the power stays on...I just hope that it will be
returned quickly...I had to pull the old Performa 5200 out of storage and
press it into service...hasn't been used for about 2 years and it's working
well so far!!
Obi Wan: We both learned something from this affair, thanks to Jeremy
about Apple's policies concerning pb repair...also, we learned about a new
condition...PEBKAC...never heard that one!!
BTW...do I need to send the ac power supply in with the pb?
Regards,
Mike K
Jeremy Derr wrote:
> On Monday, December 9, 2002, at 01:56 PM, Obi-Wan wrote:
>
> > 1. This only applies to Powerbooks under Applecare and through
> > Apple...yes?
> > (because it d*mn well does not apply to any other machines brought
> > into any
> > of the shops that I have ever worked at).
>
> well.... through Apple at least. no charge for repairs under AppleCare
> Protection Plan, of course.
>
> > 2. This was implemented relatively recently?
>
> couple of years ago.
>
> > The reason I ask is that I don't understand the reasoning behind it.
> > Why
> > would Apple transfer data off of a drive? Why would they offer to
> > take that
> > responsibility with thousands of failing machines a year? If the
> > processor
> > is bad they would have no reason to transfer data. If the drive was
> > truly
> > bad the transfer (most likely) wouldn't be very successful. What would
> > be
> > one situation where that would be a necessary and sucessful operation?
>
> it's an non-guaranteed option, value added service. the Apple's retail
> stores will offer the same service if you carry-in to them, as well.
>
> even if someone accepts the $50 data transfer fee, Apple doesn't charge
> if data transfer was not necessary (that is, the hard drive doesn't
> need replacement or reformatting, then there's no transfer and no
> charge). Apple also doesn't charge you the $50 if the transfer is
> unsuccessful.
>
> most often, data transfer is essential when there is still
> troubleshooting to be done before the issue is isolated to a specific
> part. for instance, i often will perform a clean install of the Mac OS
> before replacing any parts. On some machines, I will even wipe the
> drive and restore from the Software Restore CDs.... My goal here is to
> make sure that (a) if I replace the part, it fixes the problem and (b)
> I replace the right part. Also, if it's a software issue, no part is
> ever going to fix the problem. A large percentage of people tend to
> insist that every problem they have is hardware... I like to make sure
> they're right.
>
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