I called Dell's 1-800 number on their web site, went through about 4 subdirectories and got in touch with sales person who I had transfer me to customer service. They will tell you that extension 6868 or something [pretty sure that is it] will send you directly to customer service but I have yet for that to work. I had an odyssey buying my iPod from them. They over charged me $100, shipped it to the wrong state, and then charged me sales tax from that state. I think I might have a 1-800 number that will take you straight to customer service, I will dig around for it for you. No guarrentees on the thinking person thing though, while I did get them to refund me the $100 and reship it I don't have the sales tax resolved and everyone there seems like they are brain dead, I have spent about 6-8 hours on the phone and hold with them over the course of 2 1/2 weeks.
I just ordered from GoogleGear the other day, I am hoping my drive just shows up, I am in NC and haven't had any shipping issues yet. Do you have a way to actually contact GoogleGear? I can't find a phone number for them anywhere.
David
On Saturday, January 4, 2003, at 01:04 PM, gladys pérez-almiroty wrote:
david:
can you tell me how you contacted dell? i still have not been able to get hold of a living thinking person.
also, googlegear is a pain. i have been trying to buy 2 of the hd's, but i live in pr. they state that if you live in pr you have to send purchase to the billing address, but pr is not an alternative in their form! of course, they don't work on saturdays...
g
On Wednesday, December 31, 2003, at 10:06 PM, David M. Ensteness wrote:
Thanks both of you for posting this - I had ordered a 40GB from Dell
[it made me feel dirty] because I got an excellent price on it but it
was only 4200rpm so this drive being only $15 more or so ... well, I am
returning the 4200rpm drive to Dell [which wouldn't format anyway].
Thanks again as I am better off for it.
David
Gladys Pérez-Almiroty
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