On 12/30/03 5:30 PM, "Hal" <[EMAIL PROTECTED]> wrote: > I've encountered a strange problem on my 1gHz Powerbook G4 since I > installed Panther and upgraded to 10.3.2. When I close the lid and put > the computer to sleep with applications running, it invariably crashed > on wake. That is, when I open the lid to begin using it again, it > crashed, sometime immediately, always within a minute or 2. I get the > dim screen power symbol "Your computer has crashed, please reboot" > message. I think this is referred to as a kernel panic. I though it > might be my Kensington Mouseworks software, but removing it didn't > help. The other 3rd party software I have installed (that I thought > might be problematic) is Palm Desktop (for OSX) and PocketMac (syncs a > PocketPC with iSync), but the problem existed before I installed these. > > The G4 has 768MB of ram and was originally running 10.2.8 with no > crashes ever. It is still completely stable and never crashes if I > don't put it to sleep. When I bought Panther (retail) and did an > upgrade install, the problem started. I've since done an archive and > install to try to fix it, but nothing's changed. Any ideas on how to > fix, or where I can look to see what's happening? > There have been various complaints about the Mouseworks software but I don't recall if they've been kernel panic or just usability - might want to check Apple's support discussion about it. Palm desktop isn't a problem. PocketMac is just plain screwy - I could never get it to work reliably and thankfully we dumped PocketPC at work.
Wake from sleep issues can be hardware or software related and are probably the service request I most hate to see. My routine is this: 0) remove anything from the computer that isn't stock - including your memory upgrade. Make sure all your software is updated. If the kernel panics continue go on to step 1. If they stop check out all the extras one by one. At the shop we had a number of users upgrade to Panther and discover the RAM that was fine with Jag wasn't with Panther. We've also come across some USB devices that can cause sleep problems. 1) create a new user account, restart, and log into it Don't install anything. You'll need to reconfigure for internet and of course your addressbook, bookmarks, your data, etc won't be available. That's a bit of a pain but this is the best way to quickly determine if the problem is with your account or not. 1a) If you do experience any panics it might be the OS or hardware. Our techs at work and my gurus at the Mac shop disagree as to whether an archive and install is sufficient or if the hard drive should be formatted first. I don't format if Disk Utility doesn't find a problem with the drive. If the panics stop go on to step 2 1c) After reinstalling the OS if you still have kernel panics call Apple. 2) Now the fun begins. Typically there's something in your library folder that is making the computer unhappy. Again we have disagreement at work and at the shop. Some of us (me included) figure it isn't worth trying to find out what is upsetting the computer - there are so many possibilities. I create a new account, move the data into the new account, and accept that I'll have to re-serialize some software. I'll save my rant about this for later. Others figure it is worth playing around to figure out what preference/config is causing the problem david -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=- One ring to rule them all, one ring to find them One ring to bring them all and in the darkness bind them. [EMAIL PROTECTED] -- G-Books is sponsored by <http://lowendmac.com/> and... Small Dog Electronics http://www.smalldog.com | Refurbished Drives | -- Check our web site for refurbished PowerBooks | & CDRWs on Sale! | Support Low End Mac <http://lowendmac.com/lists/support.html> G-Books list info: <http://lowendmac.com/lists/g-books.html> --> AOL users, remove "mailto:"; Send list messages to: <mailto:[EMAIL PROTECTED]> To unsubscribe, email: <mailto:[EMAIL PROTECTED]> For digest mode, email: <mailto:[EMAIL PROTECTED]> Subscription questions: <mailto:[EMAIL PROTECTED]> Archive: <http://www.mail-archive.com/g-books%40mail.maclaunch.com/> --------------------------------------------------------------- >The Think Different Store http://www.ThinkDifferentStore.com ---------------------------------------------------------------
