On Feb 29, 2004, at 9:47 AM, Kara1 wrote:
I have had Applecare on both my previous macs and will be buying it for my Powerbook in March.
With Applecare, you get a 2 year extension on your warranty to bring it to a total of 3 years and this includes 3 years of phone support. When you first buy a Mac, you get 90 days of what they call "complementary phone support".
The warranty on Powerbooks (unless they have changed it) is door to door warranty. If there is a problem, they send you a shipping box by overnight delivery and you ship it to them. This is a lot better than iMacs and desktops where you have to take the computer to an Apple authorized service center, particularly for me since I'm 2 hours away from the nearest dealer. If I have a problem with my iMac I end up have to drive a total of 400 miles to get it fixed. With my Powerbooks, if the problem part is in stock, if I call them on Monday, I get the box on Tuesday, and have the computer back on Thursday or Friday.
In the box - you normally get next to nothing. Just a registration sheet and usually a disk with a light version of Techtools pro. You're right - it is a lot of money but it has always been well worth it to me as both my computers needed extensive repairs which would have cost far more than the cost that I paid for the Applecare warranty.
They will also mail you a certificate with Applecare registration number. As I recall, if you buy it online from Apple, I think you get registered when you purchase it. If you buy it from someone else and get the box, I think you have you send in the registration or I believe you can register online. In any event, when Apple mails you the Applecare certificate, you should keep that somewhere safe, because Apple will ask for that number if you have any problems.
On 29-Feb-04, at 5:45 AM, Michael Shaw wrote:
I have a two-week old G4 iBook and I ordered AppleCare for it (mucho dineros) over the internet from the Apple Store and got the emails that indicate that it has been shipped.
My first new Mac in about ten years.
What exactly do I get ???
Will there be there anything besides papers in this package ???
M
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