On Friday 07 May 2004 04:17 pm, [EMAIL PROTECTED] wrote: > In the laptop category Apple has a > > slight lead over second place Toshiba, with Dell far down the list.
Where does IBM rank in this? I have had nothing but good luck with my ThinkPads, both a 365X (living with friends) and a 600E (in current use). Both were bought factory-refurbished. Every person I know who has dealt directly with IBM has had no problems, no headaches, no worries. > > > Technical Support > > Apple has made improvements in technical support that I am sure many of > > you have experienced. The addition of the Apple retail stores to the > > already effective Apple Specialists and the direct telephone support > > has made Apple the clear leader in this category, scoring 79 on > > desktops (compared with Dell at 62 and HP at 55) and an impressive 82 > > on laptops (compared with Dell at 60 and Compaq at 49). Apple got high > > marks for solving problems the first time, expertise of the support > > staff, effective web-based tech support, and shorter telephone hold > > times. Again, where is IBM here? I have never needed to use IBM phone service, but their website is pure gold and they have tons of support info on every ThinkPad they have ever released. You can even download the SHOP MANUALS on ThinkPads and Desktops in the support area of IBM's site...Does Apple do that? Does ANYONE do that? I think not. Certainly Apple rules all in both categories. But I can't possibly think that Dell, Toshiba and HPaq would beat out IBM in any category...especially HPaq, which makes great printers still but aside from their server-class gear their computers suck. Just sign me "Lovin' my ThinkPad and Wallstreet (ObTopic!) in Paranoia City." -- Michelle Klein-Hass Box 2273, Van Nuys, CA 91404-2273 Brought to you by Linux, KDE and KMail...try it, you'll like it! -- G-Books is sponsored by <http://lowendmac.com/> and... Small Dog Electronics http://www.smalldog.com | Refurbished Drives | -- Check our web site for refurbished PowerBooks | & CDRWs on Sale! | Support Low End Mac <http://lowendmac.com/lists/support.html> G-Books list info: <http://lowendmac.com/lists/g-books.html> --> AOL users, remove "mailto:"; Send list messages to: <mailto:[EMAIL PROTECTED]> To unsubscribe, email: <mailto:[EMAIL PROTECTED]> For digest mode, email: <mailto:[EMAIL PROTECTED]> Subscription questions: <mailto:[EMAIL PROTECTED]> Archive: <http://www.mail-archive.com/g-books%40mail.maclaunch.com/> --------------------------------------------------------------- >The Think Different Store http://www.ThinkDifferentStore.com ---------------------------------------------------------------
