That seems a little excessive, don't you think?
Brian
On Jan 1, 2005, at 3:22 PM, Kyle Hansen wrote:
On 1/1/05 1:15 PM, "Brian Rule" <[EMAIL PROTECTED]> Spew into the
Cybertrough:
Aren't there apple authorize tech out there that will do it for
considerably cheaper?
Nope. All Apple laptop repair that is *in* warranty has to be done at
one
of 2 service centers. Dallas and Memphis. Memphis handles iBooks and
older. Dallas handles Powerbooks. They can add RAM etc, but a Hard
Drive
will void your warranty. I used to manage a tech shop (just 8 months
ago)
and I am an Apple Certified Desktop and Portable technician. You
can't
even go into GSX (apple's online suite of ordering software and
warranty
history etc...) and order the parts. It errors out with a "this part
is for
depot repair only please call blah blah blah..." If someone tosses in
a HD
from an over the counter source like CompUSA then your warranty is now
void.
Apple Depot technicians are trained to look to see if you have been
messing
around inside your laptop or not when they start the repair at the
depot. I
have toured both facilities (as well as the parts facility in Elk
Grove Ca.)
and they have a system set up. The figure they gave us was that 20%
of all
incoming laptops were not repaired due to customer negligence or abuse.
Kyle Hansen
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