ALL PowerBooks are sent to Texas, They send you a box and off it goes unless it's a consumer installable item. That's what Apple told me, even if it goes to a dealer, all PowerBooks go to Texas.
That is not true, all repairs I've had under Apple Care have been done at a shop locally. I have never sent my Apple products anywhere. I have always carried them into a shop myself and the work was done their at the shop. I suggest maybe you ask to take your item to your local Apple Care service center.
Applecare is a hardware warranty. Not a "hand holding service." You need to register to reap the benefits of Applecare.
That is not entirely accurate. Apple Care is a hardware warranty and MORE. I know people who get Apple Care mainly for the phone support and other extras, (I guess this can be considered "hand holding.") the extended hardware warranty being a bonus. I will agree that Apple Care ought not be a "hand holding service." That is what the many and various Apple and Macintosh User Groups are for. These User Groups are very helpful and are located all over the USA, the world, and the internet.
I have read much Apple Care bashing lately and this is completely contrary to and the opposite of my experience with Apple Care. I have always received "red carpet" treatment from Apple reps and techs. Heck, Apple Care reps even called me after the service to follow up. Now that is a company that cares about it's products, service, and customers. Maybe they are getting too busy. Yet, I suspect it is a new breed of Mac users (switchers) who have unrealistic expectations and don't know how to behave properly (i.e. play nice with others). I imagine that once an Apple Care rep has dealt with 3, 4, 5, or more of these people demanding this and that and that their wishes be met, well, that rep's day is ruined and probably has a sour attitude. I can sympathize with that. Then you get on the phone, wrongly thinking, "If I tear into this person, they'll be so scared and upset, they'll just give me what I want." Yet, you are the umpteenth person like that they've dealt with that day and don't want to take it anymore, so they get defensive (natural human response) and tell you were to take it or shove it, as the case may be. Anger is upsetting and makes people want to get away from you. Nice and pleasant makes people want to help you. For example, "Hi, how are you today? How has your day been? One of those days, huh? Yeah, I know what you mean, I've been there, and I feel for you. Well, here is why I am calling today. I need you help. This is my situation. This is what I want. Is there anyway you can help me and we can make this happen?," usually gets me better results than, "Yo, ya f*^*king bi*^ch, get me my sh*t!" Now I am exaggerating to emphasis the concept and to make a point. The point is the concept of friendliness and understanding to get the results you want. One must also understand that often these reps are "paper" pushers and all they can do is tell you the status of your work order, they have no control or power to change the time/space continuum in order to facilitate an instantaneous repair of your product and have it miraculously appear in front of you while you are talking to them of the phone. Only you can change the world, by changing yourself first.
Also, here is another example of the superb service I have received from Apple. A friend's iPod was behaving strangely, so she asked me to take a look at it. I could not solve the issue, so, during my lunch hour, I took my friends' iPod to an Apple Store to have an Apple "Genius" take a look. I did not expect them to find anything because I consider myself more technically proficient than those working at Apple Stores, however I did not go in there with that attitude or with a chip on my shoulder, nor did I expect every employee in the place to stop what they were doing and pay attention to me and my problem. I have seen those attitudes many times. I explained the problem politely to the Apple store employee and he took a look at the iPod for a couple minutes. I guess he determined the problem was not repairable because he went and got another new iPod, handed it to me, thanked me for coming in, and wished me a nice day. That was that, short, simple and sweet. No Apple Care, no receipt, and it wasn't even my iPod.
I suspect for every one person bashing Apple Care on these forums, there must be thousands who are receiving the excellent and superior service Apple has a well earned reputation for. I suspect much of that "hate" is those persons own attitude of dissatisfaction and impatience with themselves, having not met their own unrealistic expectations of themselves and taking that hate out upon others. This forum being an opportunity to manifest their insecurities and paranoia.
Dylan Moore wrote a very good response and hit the nail on the head about these people's attitude with these comments...
my suggestion is to lighten up a little bit and look at the whole picture
you make it sound like a 14" screen shortage was premeditated
or some sort of plan Steve Jobs came up with just to annoy you. Rest
assured, they can't make screens appear out of the thin air, and making
such things typically takes time.
Oh, and does apple sincerely monitor our lower end mac list? C'mon,
Seems to me, these people wrongly accuse and try to paint Apple as out to get them and hurt them, they wrongly think Apple has predetermined when and where parts will be distributed and who will get service and whether that service will be good or bad.
Don't hate; facilitate and celebrate!
--Scott
"Everyone is entitled to their own opinion, but not their own facts." -- Senator Daniel Patrick Moynihan
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