Ahhh, a voice of truth and reason, so refreshing. Thank you, Marcin.
From: Marcin Wichary <[EMAIL PROTECTED]> Subject: Re: Applecare, how long should it take? Date: Tue, 25 Jan 2005 14:27:32 +0100
Thought of it but I just dropped 4K and this was my first contact with Apple Care since they Lied. 2 nice people and I probably would have got the G5. But if 4K can't get me a simple CD that I am willing to pay for, I am going to dump 5 to 10, not with these guys. It was 2 different people and they were both just nasty and unhelpful. I will just keep paying to get the stuff I need, keeps the guy happy and sure he need the bread.
Sorry, but I can't stand it anymore. Geoff, no need to repeat your point in 10 emails in a row. We all got it the first time.
And -- this is by no means trying to insinuate anything or comparing situations directly -- your "But if 4K can't get me a simple CD that I am willing to pay for, I am going to dump 5 to 10" attitude reminds me of what many people caught shoplifting say, with all sincerity: "I've been buying in this store constantly for 10 last years, so I figured I am entitled to steal something on the side."
They're not, and you're not either. You plunked 4 thousands, you got your computer. That's it. While I sympathize if the AppleCare people were not friendly, no one ever promised you "a simple CD." And it might not be as simple as it seems -- imagine how many people probably ask for this on daily basis. And frankly, if you spoke to the AppleCare people in the same tone as here, I am not at all surprised they weren't so eager to help you.
Marcin Wichary
"Our deeds and actions determine us, just as much as we determine our deeds and actions." --- George Eliot
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