Whoa is me! Long time mac user, first time powerbook
user ...
I recently purchased a shiny new 17" G4 powerbook.
It's fun and fast and I love it ... except, I am
clueless when it comes to networking stuff. I'm a
designer, not a network admin :(
I first got the laptop, opened it, started it up, and
it immediately recognized my wireless Verizon DSL and
connected to the internet asap. I was thrilled.
Well, I told the peeps at work, that I wanted to be
able to connect to the network and they told me I had
to setup a VPN (Virtual Private Network). They gave me
the info, showed me where to fill it in on my mac, and
told me to take it home and test it out.
I did, and nothing. It doesnt recognize it at all.
When I am at work, and they can essentially pretend
like it's not on our network (not sure how they do
this) and poof, it works. I get home, and I get the
error that the "Connection was terminated by the
communication device."
So, my network admin told me to take the computer
home, and plug the ethernet cable directly into the
powerbook and try. I went home, turned off my modem,
pulled the ethernet cable from my router, and put it
in my computer, started the modem back up, and my
Network preferences on my Mac say that the ethernet
cable is connected and so is the Internet.
BUT - it isnt. I cant access the web in any browser,
cant connect to AIM, etc. So I call Apple...
First, apple tells me to go into my Network
Preferences and enable PPPoE. I told him I didnt need
this when I originally setup the computer (in fact,
it's never been enabled), and he told me that was
impossible. After a 5 minute lecture on why this isnt
possible (as I sit browsing the internet with only
TCIP enabled), he then tells me to do the same thing
my IT guy at work said to do, and of course, it doesnt
work.
The tech then asks if I've purchased AppleCare. I told
him I did, and I've been waiting for a month now for
the information to come in the mail.
The Apple tech says that it must be a problem with my
DSL. I said we had other laptops previously, and had
no problems with them, and we have two desktops
connected to the router with no problem? He says he
cant help me unless I have my login stuff for the
PPPoE connection - which of course, I dont. I'm not
even sure what he's talking about.
THEN. I unplug the ethernet, and Airport picks back up
and my Internet Explorer is no longer working. Safari
picks up the connection, but not IE. He tells me that
IE is a "dangerous" program, and that Microsoft isnt
even supporting it anymore and that nobody is using it
anymore.
I laughed out loud. That was it.
Any guidance here? Anyone else have any issues with
connecting over a home network via Airport (TCIP) but
not being able to connect directly through an ethernet
connection?
Just for the record - I have a Verizon DSL. We have
two desktops (a mac and pc) hooked up to a router that
have no problems, and my husband had a PC laptop for
years that had a wireless card that worked fine.
Sorry if I'm ranting, but I'm just at a loss. The
Apple tech basically said that it "might" be a
hardware issue, or it "might" be my DSL / router. That
was about as much help as I got out of him.
I appreciate anyone's guidance.
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