On Thursday, September 25, 2003, at 10:52 PM, TA Masters wrote:
Interesting to see how an aggrieved customer, baring his soul can get chided by another and told just how to behave.
Well, perhaps I came at that poorly, but when someone mentions that, "steaming mad" they called company "x" I get the distinct impression that the phone call was probably less than amicable or professional. Again, in junior high and high-school English classes we all learned that when dealing with this type of issue we must remain professional and courteous if we expect good results. Our English teachers told us this point-blank (or should have if they didn't), and it's in the English grammar books.
I've had problems with a number of companies in the past, and all have been resolved to my satisfaction.
The only strength we as customers have is to speak out and buy from a competitor. I don't care if I mean nothing to OWC, I vote for Gary and Daystar.
This is one strength of customers, but it is also important to let the company you take issue with know of it directly. It is the only way for them to improve. It isn't that OWC or any company doesn't care about you as a customer, it's that if your only contact with them is angry and demanding they won't care to deal with you (and with good reason).
I mean, we as customers certainly don't appreciate dealing with rude condescending Salse/Service reps, and have the right to move elsewhere (within the company or to a competitor). Why should we expect companies to feel any differently about it. It may be a weeks pay or larger to you, but to the company it is probably far less than 1% of their yearly gross.
Every single one of us on this list has good and bad stories about such and such a company. Name the company, and there is a disgruntled customer out there somewhere (probably several). It's the nature of doing business. It's a mixture of occasional bad service reps (every company has at least one at some point in time), and occasional inconsolable customers.
Hamlin
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