On Wed, Jun 16, 2010 at 2:11 PM, Bruce Johnson
<john...@pharmacy.arizona.edu> wrote:
>
> Sadly, this is how most places like this learn the lesson, the hard way.
>
> I'd try very hard to prevail upon them to at least invest in new sets of
> tapes and, suggest, gently that they practice restoring some files from
> backup, now, while everything is fine, so that they're not doing this for
> the first time when the system's gone down and people are screaming
> for their data, pounding on your door with pitchforks and torches.
> Pitchforks and torches are very distracting and not optimal for learning new 
> things :-)
>

I would but I fear I have no credibility with them.

I did try about a year and 1/2 ago to get them to try to make some
steps towards more rational sys admin. I thought I had convinced them
to reboot the server on a work day when they were routinely closed to
the public so they could apply the pending Windows server security
updates.

However, when the day rolled around I was told the reboot had been
vetoed. Why? Well, because of what the young fellow with the BA in
Human Resources who had tried to deal with IT stuff had told them
before he left for another job. He told them that they should "Always
leave the server running. Never turn it off."

They viewed not rebooting their Windows server as a prudent move that
would save them from potential trouble. A "Why take the chance?" sort
of thing.

Seriously.

I think that they view maintaining computers in much the same way that
many of us maintain the plumbing in our homes. Use it but otherwise
ignore it until it stops working. Then pay an exorbitant amount of
money to a "professional" to come out on a Sunday and fix it. Will
they be pissed when it hits the fan? Sure. But I think this is just
how the world works from their perspective. One of those things that
like the weather you really can't do much about and just have to live
through.

As I said, they are a non-profit funded by donations. I hate to see
the money wasted. But I also don't know how to reason with people who
view maintenance as what you pay someone to "fix" after you have
pushed a system to failure. :-(

Oh, well. I digress ...

-irrational john

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