On Jul 7, 2010, at 2:06 PM, Len Gerstel wrote: >> >> If you own the modem, they'll point to (blame) it every time - and you'll >> continue to pay for service while exchanging the modem by mail with whatever >> company and at whatever costs to you - perhaps weeks of downtime. In my >> experience, myself, and various friends and clients across the country -- it >> NEVER pays to own your modem. YMMV. > > > Emphasize the above paragraph from Dan. Star it, memorize it and chisel it in > stone.
With jimmies and cherries and flaming leftover July 4th sparklers on top...What Dan said ^3. One go-round of "It's not my modem, honest, I just went and bought a brand-new one and I still have the problem" wipes out a year or more worth of modem rental. The key to successful support is ALWAYS "Make it Someone Else's Problem"; those are the rules they play by, those should be the rules YOU play by. -- Bruce Johnson University of Arizona College of Pharmacy Information Technology Group Institutions do not have opinions, merely customs -- You received this message because you are a member of G-Group, a group for those using G3, G4, and G5 desktop Macs - with a particular focus on Power Macs. The list FAQ is at http://lowendmac.com/lists/g-list.shtml and our netiquette guide is at http://www.lowendmac.com/lists/netiquette.shtml To post to this group, send email to g3-5-list@googlegroups.com For more options, visit this group at http://groups.google.com/group/g3-5-list
