Hi,
We have a issue tracker, a mailing list and a xmpp channel thats more
than enough.
Im sorry that you did came at an unfortunate time and some server cant
connect to the MUC, but you found the mailing list and everything is
alright.
Registering accounts is necessary because of Spam.
regards
lovetox
Am 10.02.2019 um 00:29 schrieb Veps:
Am Sat, 9 Feb 2019 23:04:47 +0100
schrieb forenjunkie <[email protected]>:
I confirmed your account.
regards
lovetox
Am 09.02.2019 um 22:58 schrieb Veps:
Am Sat, 9 Feb 2019 20:14:14 +0100
schrieb forenjunkie <[email protected]>:
Hi,
There is no one with your email registered on our gitlab instance, if
you tell me the email i can activate the account manually.
As for jabber.de yes there is a s2s problem currently, we will look at
the logs if we find something about it.
regards
lovetox
Hi lovetox,
thanks for your reply. "jabber.de" for XMPP and "gmx.de" for POP/IMAP are both big
providers here in Germany (and the latter one also in Switzerland and Austria). If this would be a server to
server issue, that's what I guess you mean by s2s, then you(?)/the gajim-admins would have a huge issue.
However the services are not overlapping by host so it would be kinda coincidental if both service have a s2s
issue. Further more a guy from IRC assumable from California tried to join gajim's jabber server via a
"GApp" account (from pidgin) and it he fails as well.
Greetings
Wasp
Seems the unfinished account gets dropped from the DB after a while. (Was
already some days ago that I've tried.) Now I could register my username again,
nevertheless still don't receive an email for confirmation.
Thank you lovetox.
However the general issue remains and imposes some very high barrier for other users to
submit issues or look for help. I needed 3-4 attempts (with breaks of "another time,
not that important right now") till I finally ended up on the mailing list. It
already starts with the fact that you have to register yet another account. I get roughly
the point of an own gitlab-server, however everybody understands also my point I guess. ;)
So in total:
0) First of all, be willing to commit questions/suggestions/bug-reports
1) overcome resistance to create yet another account
2) if it fails, (at least my first thought was) looking for IRC
3) realizing it's a Jabber group-chat (maybe register this first)
4) if it fails, looking for an email
5) realizing it's a mailing list AND (yes I get the reason but) another
registration
6) finally "first contact"
On behalf of all the people, which gave up somewhere before the 6th step, maybe
you see a chance to lower the barrier somewhere so others have it a bit easier.
My first thought would be to offer direct and maybe dedicated contact address
in case of encountering any problems (without further registrations).
What do you think?
Best regards
Wasp
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