Hi Desiree, I completely agree with you. Waiting more than a week for a key replacement is clearly unreasonable unless of course for some valid circumstance such as the person is away on vacation or is unable to do so because of a medical emergency. In such a case allowances should be made, but where there are no valid excuses for dragging a key replacement out for months the developer should be held accountable to their customers.
On 6/23/13, Desiree Oudinot <turtlepowe...@gmail.com> wrote: > I completely agree. Please try to take a step back and look at this > situation with a bit more objectivity. I don't think that 24 hours is > necessarily a reasonable time frame, although with automated systems > such as Draconus uses, I can see why someone would consider 24 hours > to be enough. However, if you have to generate your codes manually, I > would say a week or less is reasonable. Any more than that, and I > think you start to gain a bad reputation, whether it's deserved or > not. I, personally, don't like spending my money and seeing it hanging > in limbo so to speak. I don't think that waiting for months for a key > is really acceptable. > Having said that, when I purchased Super Egg Hunt Plus, I had my key > within a day, so I'm not complaining. However, a friend of mine asked > for a replacement key for Judgment Day several months ago, and hasn't > heard a response. I feel that some of the frustration being expressed > here is reasonable, both on the side of the people who haven't > received registration keys, and on Liam's side as well. > I don't know the extent of Liam's job, but surely he could designate a > certain time, maybe once a week, to go through emails and respond > accordingly. By keeping to a schedule, both he and those who buy his > games should be happy. Of course, unforeseen circumstances might still > arise, and if that happens, people will just have to show a little > patience. > People being so frustrated that they want to register formal > complaints with Paypal should be a serious wake-up call, however. It > would be for me, at least. Something is wrong there, and, as I said, I > see validity to both sides of this. > --- Gamers mailing list __ Gamers@audyssey.org If you want to leave the list, send E-mail to gamers-unsubscr...@audyssey.org. You can make changes or update your subscription via the web, at http://audyssey.org/mailman/listinfo/gamers_audyssey.org. All messages are archived and can be searched and read at http://www.mail-archive.com/gamers@audyssey.org. If you have any questions or concerns regarding the management of the list, please send E-mail to gamers-ow...@audyssey.org.
