The last several weeks we have had customers complain that they are
experiencing trouble accessing our website. That it is slow. I know this
is a network problem since locally the website is fast and the CPU usage on
our servers are showing 1% utilization. So, some of the things I do to
resolve the problem is to try and access their website, I also have them
perform a trace route. And now, I have found a company near us that has an
ip address very close to ours. (within the same class D network and pinging
them turned around a quick response). So, I thought if I had our
customers access this other website at the same time they are having
problems with ours, that it would narrow it down to a network problem.
Besides these things, is there any thing else I could do? I would like
some hard evidence to present to my ISP. I also don't expect my customers
to help me debug this problem.
Thanks in advance,
Corey Hudson
Midwest Library Service
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