A private conversation started about how we should direct support
questions from users -- bringing this to the wider audience...
Sheila Mooney wrote:
Ok...so how could we make this more visible?
1) We do have a page on reporting bugs which points people to bugzilla -
should we make this more prominent? I think it's important we
accommodate people using bugzilla to report problems and feature
requests since many people are used to using something like this for
other open source projects.
Certainly bugzilla is one of the avenues for reporting problems and
feature requests, and we should continue to make this prominent.
2) Yes, we would like to drive people to the design list as well. I can
also see that the dev lists would be more appropriate in some cases.
Should we add a section to the reporting problems page that more clearly
lists the options?
The question is really a support question, I don't think the dev lists
are the appropriate place for these kind of questions. Perhaps the
design list has enough going on now that it's not really the right place
either. Will it soon be time to start another forum for this?
Cheers,
Katie
(earlier bits of conversation below)
On Jul 12, 2006, at 12:29 PM, Pieter Hartsook wrote:
We should make this avenue for reporting problems more visible as we
update the landing page site and readme files in the application and
the wiki when we release alpha3.
...
On 7/12/06, Katie Capps Parlante <[EMAIL PROTECTED]> wrote:
> Yes, we agreed to use design@ for this purpose while the traffic is
> light. Its better to go to an osaf list than to one particular person.
> If (when!) we start getting more of these kinds of questions we'll
> create a users@ list.
...
> > On 12 Jul, 2006, at 10:34, Pieter Hartsook wrote:
> >
> >> Grant, This came in to [EMAIL PROTECTED] Would you be the
person
> >> to respond, or should I suggest he take it to the general of dev
list,
> >> or file a bug?
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