Should we think of "platform users" separately from "end users"?
People who want to use cosmo in another project are usually developers
-- seems to me that it makes sense to have them pay attention to the dev
list for now.
We certainly don't have a huge number of people dogfooding right now and
asking questions. My one concern is that the people who do want to ask
questions might get lost on the design list. Its not so much a question
of lots of traffic from support questions as lots of involved design
discussion such that its not obvious that its the right forum to ask
about your problem when Chandler won't start.
Cheers,
Katie
Sheila Mooney wrote:
Of course I am more up to speed on the design side but it seems to me
that since 0.6 was released, the majority of the questions or user
feedback has been received via bugzilla or the design list. The
exception here might be Cosmo - I know there are quite a few support
questions posted to this list. For chander-dev or scooby-dev, I can't
really say so I would have to look.
Like Heikki, I think this would be a good goal for the Beta timeframe
but I am not aware that we have enough volume or a real problem with
this currently. Although I am having trouble managing all the lists I
currently subscribe to, is a users mailing list how people typically
address this issue?
Sheila
On Jul 12, 2006, at 4:45 PM, Ted Leung wrote:
Only if the volume warrants it... People have different tolerances
for what volume warrants it.
Ted
On Jul 12, 2006, at 3:01 PM, Reid Ellis wrote:
Is it time for the *-users mailing lists? i.e. chandler-users,
cosmo-users, scooby-users
Reid
On Jul 12, 2006, at 16:16, Katie Capps Parlante wrote:
A private conversation started about how we should direct support
questions from users -- bringing this to the wider audience...
Sheila Mooney wrote:
Ok...so how could we make this more visible?
1) We do have a page on reporting bugs which points people to
bugzilla - should we make this more prominent? I think it's
important we accommodate people using bugzilla to report problems
and feature requests since many people are used to using something
like this for other open source projects.
Certainly bugzilla is one of the avenues for reporting problems and
feature requests, and we should continue to make this prominent.
2) Yes, we would like to drive people to the design list as well. I
can also see that the dev lists would be more appropriate in some
cases. Should we add a section to the reporting problems page that
more clearly lists the options?
The question is really a support question, I don't think the dev
lists are the appropriate place for these kind of questions. Perhaps
the design list has enough going on now that it's not really the
right place either. Will it soon be time to start another forum for
this?
Cheers,
Katie
(earlier bits of conversation below)
On Jul 12, 2006, at 12:29 PM, Pieter Hartsook wrote:
We should make this avenue for reporting problems more visible as we
update the landing page site and readme files in the application and
the wiki when we release alpha3.
...
On 7/12/06, Katie Capps Parlante <[EMAIL PROTECTED]> wrote:
> Yes, we agreed to use design@ for this purpose while the
traffic is
> light. Its better to go to an osaf list than to one particular
person.
> If (when!) we start getting more of these kinds of questions we'll
> create a users@ list.
...
> > On 12 Jul, 2006, at 10:34, Pieter Hartsook wrote:
> >
> >> Grant, This came in to [EMAIL PROTECTED] Would you be
the person
> >> to respond, or should I suggest he take it to the general of
dev list,
> >> or file a bug?
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