On Jul 25, 2006, at 3:03 PM, Philippe Bossut wrote:
Sheila Mooney wrote:
Who would be responsible for checking this list regularly and
replying to users?
The same than the people who would be responsible if users were to
post questions to the design or dev lists (in the absence of a user/
help list)... I mean, having a separate list for users does not
make the responsibility harder or easier to manage. So the answer
can't help us know if we should or shouldn't have such a list and
the responsibility of getting back to users is still there.
I think that *everyone* in the core staff should be registered to
such a list and feel empowered to interact with users. The point of
having a user/help list is to provide a clear place for people to
post and a clear place for us to interact with end users. We should
advertise that list in the Chandler About Box or, better, have a
Help menu item that directs to it. If we're skirmish about putting
the design or dev list email address there, then that's a clear
sign we need a separate list right now.
+1.
One thing I'd recommend is to have one single list for the whole
ecosystem (Cosmo/Scooby/Chandler): it will alleviate the list
proliferation concern and reinforce the "brand" and the concept of
an ecosystem for users. That was the idea at the beginning of this
thread (a [EMAIL PROTECTED]) but then we started to talk about
"-user" lists so it looks like we went toward multiple lists
unconsciously.
I think that we can start with a single list and may end up expanding
to more lists depending on what the traffic looks like. We can do
this as needed.
Ted
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