Hi, Davide!

I know that on the hgCustom saved sessions cleaner
was specifically written to NOT remove custom tracks
after failure to open the url.

I will look into this.

Davide Cittaro wrote:
> Dears,
> I still have to verify this but it seems that there's a bug in custom track 
> handling.
> It happened that some users had hundreds of tracks on a local mirror. Some of 
> those tracks were bigWig pointing to another web server. Due to maintenance 
> the secondary web server (hosting the bigDataUrl) has been switched off. The 
> users received this message:
> 
> Error(s): Custom track error (Couldn't connect to 
> host001.instruments.ifom-ieo-campus.it 80 
> ): removing custom tracks
> 
> I was expecting only bigWig to disappear but all their tracks were deleted 
> from user session and couldn't be restored.
> Next week I'm going to test this on an alternate web server hosting bigWig 
> (or any other bigData), meanwhile I would like to know if there is any 
> procedure to rollback users custom track to the last working configuration.
> I've tried to track users hguid and hgsid, to copy the "content" content in 
> SQL but nothing changes.
> 
> Thanks
> d
> /*
> Davide Cittaro
> 
> Cogentech - Consortium for Genomic Technologies
> via adamello, 16
> 20139 Milano
> Italy
> 
> tel.: +39(02)574303007
> e-mail: [email protected]
> */
> 
> 
> 
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