Hi Dukka, Our system admins checked everything out on our end. We think there's possibly a firewall issue on your end. Please ask your system administrators to take a look at this issue. Perhaps they've blocked some of our IP address.
Let me know how it turns out. Please let us know if you have any additional comments or questions: [email protected] - Greg Roe UCSC Genome Bioinformatics Group On 2/13/12 8:52 AM, Kc, Dukka (NIH/CIT) [C] wrote: > Dear Sir/Madam > > I am using UCSC's genome browser and getting some FTP error. > Basically in the Paste URLs or data box I am pasting, > track type=bigWig name="Rat polya night" description="Rat polya night" > bigDataUrl=ftp://helix.nih.gov/collab/kcdb/public/Rat_polya_night_bgasplit.bw > > > And I get this error message > > error ftp server error on cmd=[] response=[421 Service not available. ] ftp > server error on cmd=[USER anonymous ] response=[] Couldn't open > ftp://helix.nih.gov/collab/kcdb/public/Rat_polya_night_bgasplit.bw > > > Any help will be highly appreciated. > > > ------------------------ > Dukka KC (Ph.D.) > Contractor, SRA International, Inc. > MSCL/DCB/CIT/NIH > Building 12A, Rm 2003 B > 12 South Dr. > Bethesda, MD, 20892 > 301-451-2112 > [email protected] > > > _______________________________________________ > Genome maillist - [email protected] > https://lists.soe.ucsc.edu/mailman/listinfo/genome _______________________________________________ Genome maillist - [email protected] https://lists.soe.ucsc.edu/mailman/listinfo/genome
