On Fri, Jan 30, 2009 at 10:20 PM, Donnie Berkholz <dberkh...@gentoo.org> wrote: > On 01:55 Tue 27 Jan , Alec Warner wrote: >> Getting Index2 live is I think a different operational issue (that >> changes to the website are very slow) and really has nothing to do >> with PR aside from them not nagging someone to commit it ;) > > In this case, Xavier had it ready in early January, and I was blocking > on it for the last 2 weeks to write up an announcement. > >> PR@ is a nghtmare of spam and what I'll term 'crap.' having real >> things marked as such with informative subjects would be useful. >> having some kind of rotation would be useful having some kind of vague >> 'we will read and respond within 3 days unless its a holiday' would be >> useful. >> >> Right now the expectations of pr@ are non-existent and apparently >> think the mail is read and answered quickly. In reality only Donnie >> reads it and replies; he has a busy as hell personal life and I'm >> surprised he manages to read it at all. >> >> So I would like to set expectations ;) > > Yes, it would be a good idea to put expectations wherever people find > our contact info. Here's roughly what they are: > > 1. If it is a prewritten news item that needs editing, it will get a quick > response. > > 2. If it is news that is not accompanied by a draft of some sort, no > estimated response time. This point is where I think we have the biggest > opportunity for improvement. > > 3. If it is an additional vendor listing for CDs, no estimated response > time. These generally get batched and done at extended intervals. > > 4. If it is a user support request, no estimated response time. > Occasionally someone will respond to say that we don't do support at pr@ > and point at appropriate places like forums, lists, IRC.
I'll try and transcribe these somewhere; email is not a good place for them. -Alec > > -- > Thanks, > Donnie > > Donnie Berkholz > Developer, Gentoo Linux > Blog: http://dberkholz.wordpress.com >
