On Mon, Apr 26, 2010 at 4:43 PM, Tekkub <[email protected]> wrote: > A basic primer: > "We're working on it" - There is probably actual code somewhere. Someday it > might even be released into the wild. > "It's on the list" - Something we'd like to do. We may or may not implement > it though. > "We'll take it under advisement" - It's not on the list, but we might add it > to the list if we hear a lot of people that want it. > > Simply put, we don't give out a hard yes or no, or a timeframe. Why? We > don't want to turn people away who are making suggestions, and we don't want > people to get upset because they were "promised" something and then it did > not happen for whatever reason. We give serious consideration to everything > that's suggested, we keep track of the stuff we really like and want to > implement, and we don't announce new features until they are launched. > Think of it like Apple if you like, minus the extreme paranoia.
Thanks for the clarification. Like I said, I don't feel like I'm entitled to anything at all here - including email responses. The above clear response is more than enough. You might want to watch for that "under advisement" line though. I've learned through hard experience that nobody ever believes that one when you use it verbatim. Something very straightforward like, "That sounds like it might be a good idea. I can't promise anything, but we'll think about it," would be plenty. Basically it comes down to acknowledging that the client's concern is real, whether or not you're going to do anything about it. In my experience, that's about 90% of what anybody ever wants. And if you read back through this thread, that's not at all what happened. </tech-support-hat> And now back to my usual unpleasant ranting programmer self. Thanks for listening, guys. Have fun, Avery -- You received this message because you are subscribed to the Google Groups "GitHub" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/github?hl=en.
