All is solved, thanks to the forum/Ira and Steve from goggles4u for the help!!
Thanks! On Jan 23, 1:14 am, ncruz <[email protected]> wrote: > Thanks! > > I will contact you right now! > > On Jan 22, 9:55 pm, G4u_Support <[email protected]> wrote: > > > Hi, > > I am really sorry to hear that. I am investigating this matter further > > and would like to refund in full + a free pair. I have already created > > a new support email for GlassyEyes Members i.e. GlassyEyes at > > Goggles4u.com Please email the details at this address and I will take > > care of it immediately. > > > Steve > > > On Jan 22, 5:42 am, ncruz <[email protected]> wrote: > > > > I've already bought 2 pair of glasses from goggles4u without a > > > problem, but on 26 October 2008 I ordered my last ones (the third > > > pair). > > > > So let me put this in a chronological way: > > > - 26 October, sent an email asking for a repeat refund > > > - 10 November, no news on refund sent another email asking for it > > > - 28 November, they replied saying they processed the refund > > > - 28 November, still no glasses, so I've sent them an email asking for > > > where would my glasses be > > > - 2 December, they replied saying that they were seeing what happened > > > to them > > > - 4 December, I've replied to them saying that on my postoffice > > > nothing has arrived to me (they asked me to go there) > > > - 10 December, I've sent them another email saying that they didn't > > > answer my email and that I couldn't accept that I still didn't have > > > the glasses > > > - 13 December, They replied saying that the glasses were lost in > > > transit , and asking me if I would want a replacement glasses, I > > > replied them immediatly saying that replacement would be fine > > > - 16 December, I get the authorization coupoun, and bingo my frame > > > were sold out, had to choose another one, I selected the new one > > > imediatly, and sent them an email saying that (they asked for it) > > > - 20 December, They reply saying that they will process the order > > > - 7 January, Hapiness!! My new glasses arrive, sent them an email > > > imediatly saying that the glasses arrived > > > - 8 January, received a reply saying thank you for the confirmation > > > - 8 January, Big headache at the middle of the afternoon, something > > > was wrong with the glasses, went to the optometrist and bingo, PD > > > instead of 67 was 76mm (maybe someone just switched the numbers), > > > besides minor error in the prescription > > > - 8 January, I've sent them an email saying that the glasses were with > > > a wrong prescription > > > - 12 January, Sent them an email asking for a reply to my previous > > > email > > > - 21 January, Sent another email asking for a reply to my previous > > > email > > > > And thats it, 3 months have passed and I still don't have the glasses > > > (that I can wear). --~--~---------~--~----~------------~-------~--~----~ Check us out at the oft-updated http://www.glassyeyes.com! You received this message because you are subscribed to the Google Groups "GlassyEyes" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/glassyeyes?hl=en -~----------~----~----~----~------~----~------~--~---
