I ordered on 12/28 and got exactly the same reply. The told me that I would definitely have me glasses or at the very least a USPS tracking number by 2/6. If I don't have them by them, I am contacting my credit card company to have the charge reversed. I think all these orders were received by zenni and found to be too defective to ship. I think they are stringing along the customers until the glasses are remade or the customers give up and slink away with their tails between their legs.
On Jan 29, 9:51 pm, Gman <[email protected]> wrote: > Zenni Optical.com SUCKS - BUYER BEWARE! > Very Similar story...I ordered my glasses late December. Called after > three weeks - initially I was given some nonsense about an FDA > inspection.....two days later I was told that customs are blocking all > shipments. When I asked as to when I can expect my glasses - response > "its up to the US government" > This week I tried again ---first two days it was impossible to get > through on the phone and the web site was down. > Yesterday I was told that the "inventory system was not working" so > they can't tell me anything about my order..... > When I asked to speak with a supervisor- he rudely informed me that I > can get 50% back (on an order I never received)... > I will be contacting both the BBB and Visa to hold my payment > tomorrow. > This company sucks - be warned!!!! > > On Jan 29, 10:42 am, bgirl <[email protected]> wrote: > > > > > Consumer Beware: For anyone who considers ordering eyeglasses from > > Zenni Optical.com > > I ordered eyeglasses from Zenni twice in the past, once in August 2008 > > and again in October 2008. I was initially pleased with both orders, > > receiving them within one week of placing the order. Apparently, those > > were the good ole days. I recently placed an order for two pair of > > eyeglasses, single vision with anti-reflective coatings on both pair. > > I order these glasses on January 3, 09, over three weeks ago, and I > > still haven’t received my eyeglasses. > > When I called Zenni, when they finally picked up the phone calls, I > > received one excuse after another. First I was told that the order > > was late due the Holidays, Second I was told that the order arrived in > > their office; one pair on the 15th and the second pair on the 16th of > > January, then I was given a FedEx tracking number to confirm the > > shipment from China to California which indicated that both orders > > actually arrived on January 20th. I just placed a call to Zenni > > yesterday on the 28th of January and I was told that the order is > > being detained by US Customs at their warehouse in California. My > > order was placed on January 3rd ,09, today is the 29th of January, > > I’ve been had. What can I do? Zenni has my money and I have no > > eyeglasses to show for it. Whenever I call them, I receive v-mail or > > some babbling idiot trying to put one over on me. Their website states > > that I can only receive half the cost of the order placed minus > > shipping and handling if I am unsatisfied, however , they never > > mention the fact that you may never receive your order at all. Go > > figure!- Hide quoted text - > > - Show quoted text - --~--~---------~--~----~------------~-------~--~----~ Check us out at the oft-updated http://www.glassyeyes.com! You received this message because you are subscribed to the Google Groups "GlassyEyes" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/glassyeyes?hl=en -~----------~----~----~----~------~----~------~--~---
