I went to their homepage on that Monday and clicked on the B1G1 link and it stated very clearly:
Terms & Conditions -Sale lasts 24 hours starting Monday February 9th 0:00am PST -Minimum order $14.95 -Free eyeglasses- cheaper of the two -Offer not including Designer frames, Sport frames & Sunglasses -Offer includes only single vision lenses with anti-scratch coating -No double discounts- Buy one Get one Free overrides other coupons & discounts Notice the second from the last? Only single vision. Like you, I was going to go for the B1G1 progressives, but after seeing that, I changed my mind. I don't know about the email ads, as I'm not on their mailing list, but they did clearly indicate on their website that the free pair had to be single vision. -Firewalker On Feb 17, 11:55 am, Lance <[email protected]> wrote: > I sent the following message to eyebyedirect but never received a > reply. Not even an acknowledgment.. Very poor customer service. The > glasses I've purchased from them in the past have been my favorites > but I'll be looking for a new supplier now. > > ************************************************ > Dear Customer Service, > > It was with great anticipation that I awaited for last Monday to roll > around so I could take advantage of the "Buy One Get One Free" sale as > presented in at least two emails I received prior. The ads clearly > stated "For every pair of prescription eyeglasses you buy, get another > pair for FREE!! " I visited eyebuydirect.com and picked out two pairs > of glasses totaling almost $200., added them to my shopping cart and > waited for Monday. When Monday arrived I went to check out only to > find that the second pair of eyeglasses was not free at all. Not > understanding what was going on, I attempted several calls to customer > service but was unable to reach anyone. Finally, after several hours, > I was able to speak with a representative who informed my that the > free offer was only for single vision eyeglasses and I wear > progressive lenses. I found this very disappointing because no where > in the ads I received, was this condition stated. I informed the > representative of my disappointment and she assured me that she would > pass it on. I did not buy the eyeglasses simply because I could not > afford them without the discount I was expecting to receive based upon > your ad. > > I just want to say that after buying several pairs of eyeglasses from > eyebuydirect.com, I have been very pleased until now. I feel the ads > I received via email were deceptive and caused me to waste time > unwittingly shopping for items I could not afford. While I will > continue to look for the best deals, I will most certainly scrutinize > your ads more closely in the future. > > Thank you for your time. > > Respectfully, > (my contact info) > ************************************************ --~--~---------~--~----~------------~-------~--~----~ Check us out at the oft-updated http://www.glassyeyes.com! You received this message because you are subscribed to the Google Groups "GlassyEyes" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/glassyeyes?hl=en -~----------~----~----~----~------~----~------~--~---
