You can click on the BuySafe link on their website and start a problem report with them. The vendor is bonded up to $25,000 with BuySafe. -OR- If you paid through PayPal, you can start the dispute resolution process. -OR- You can speak to your credit card company about doing a chargeback.
With all these methods, it would be best to create a log of all the correspondence you have had with this company for verification purposes. Names, times, and a short synopsis of what was discussed and what was promised. I wish you good luck, and one of these ought to resolve this to your satisfaction. In the aftermath, I'd suggest sticking with vendors that you or others you trust have had experience with. You'll be much safer that way. -=# Firewalker #=- On Apr 15, 5:18 pm, anna <[email protected]> wrote: > I ordered a pair of glasses a month ago from eyeglassliquidators.com. > I payed for 3-5 day delivery but I am yet to receive the glasses. > > I have emailed them without response and I have called them 10 times > and spoken with three different people. I have gotten 4 conflicting, > stories about why my glasses have not been sent to me. Yes, one of the > employees has even contradicted herself once saying that she could see > in my order that they had been shipped and the second time I spoke > with her claiming that she has never seen the order before as it just > came in a couple of days ago, even though I spoke with her regarding > that order a week earlier. > > I have gotten promises at a number of occasions that I will be > receiving my glasses withing "the next few days". The supervisor has > even "guaranteed" that I will get them sent the following day, > expedited shipping. Of course these have been false promises. > > On Monday I spoke with an employee who promised to call me Tuesday to > tell me about the progress and swore that she would have them sent > Wednesday (today) and I would receive them Thursday (tomorrow). Do you > think they called? nope. Do you think I'll receive them tomorrow? > Neither do I. > > I have lost over 200 bucks to this fraud of a company. Watch out for > them! --~--~---------~--~----~------------~-------~--~----~ Check us out at the oft-updated http://www.glassyeyes.com! You received this message because you are subscribed to the Google Groups "GlassyEyes" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/glassyeyes?hl=en -~----------~----~----~----~------~----~------~--~---
