It seems that Zenni is the site most commented upon in this forum and while a lot of people have had good experiences, some have had bad ones like this original poster states. Since I'm currently just doing research, I've been sending e-mails to all of the sites I look at both to get information and to gauge their response time. Zenni is the only one who hasn't responded and I sent an e-mail on 4/30. All the others responded within 1-2 days.
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