Good afternoon, I don't know if I can make suggestion in the email but here it goes:
- Template for ticket tasks. o Ex.: A request management ticket to create user in the company is open. The helpdesk technician needs to do several task associated to that ticket (create user in AD, create email account, allow access to VPN, etc). Every time a ticket is created to create a user those tasks need to be performed. The helpdesk technician should have a task template that would create all the task that he need to do. Obrigado, Filipe D. C. Pinto IT Coordinator
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