Exactly Filipe Pinto
Himanshu Naik <himansh...@hotmail.com> escreveu: No , this plug is focused on HR and resources . What is being asked is that for each ticket glpi allows task creation and this task can be assigned With status . In ticket templates there are fields for addition. , hiding , mandatory etc .But no place for task addition . Example scenario as already narrated whe. New employee joins , the ticket template with category User_joining might be created and for this ticket Task like ad creation, mail creation etc would already be there n template , so the person attending can carry out that tasks based n task assignment and update status . Himanshu Sent from my iPad On 05-Aug-2013, at 11:04 PM, "Jean-Mathieu Doleans" <j...@indepnet.net<mailto:j...@indepnet.net>> wrote: Hi, Do you have a look at this plugin : http://plugins.glpi-project.org/spip.php?article52 It seems to do what you want and more. Best regards, -- Jean-Mathieu Doléans Filipe Pinto <filipe.pi...@alert-online.com<mailto:filipe.pi...@alert-online.com>> a écrit : Good afternoon, I don’t know if I can make suggestion in the email but here it goes: - Template for ticket tasks. o Ex.: A request management ticket to create user in the company is open. The helpdesk technician needs to do several task associated to that ticket (create user in AD, create email account, allow access to VPN, etc). Every time a ticket is created to create a user those tasks need to be performed. The helpdesk technician should have a task template that would create all the task that he need to do. Obrigado, Filipe D. C. Pinto IT Coordinator _______________________________________________ Glpi-dev mailing list Glpi-dev@gna.org<mailto:Glpi-dev@gna.org> https://mail.gna.org/listinfo/glpi-dev
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