First, I want to say how much I love GLPI, I've been looking for something like this for a while now and am really excited to be using it. It's already replaced three other systems I was using and if I can get Mail Gateways to work, it will replace all of my IT admin systems by itself.
I am having trouble getting my Mail Gateway to pull tickets into the helpdesk. I set up the gateway, and it seems to be connecting to the IMAP server just fine, when I enter an invalid password it gives me an error, but with all the settings correct it always says, it seems to connect to the server fine and always returns "Number of available and retrieved emails: 0" when I manually click the "Get Email Tickets Now" button. I'm now running 0.71.2, on Ubuntu LTS, PHP5, Apache2. I may be just configuring things wrong, does this have something to do with the mail server possibly? I've tried two different mail servers, including one on a host that I know is using cyrus for IMAP. Any help would be appreciate and would help me also knock out my old ticketing system and move everything to GLPI, my users are unfortunately accustomed to dealing with the ticketing system almost solely through email, so I would like to at least allow them to instantiate tickets by sending an email. Thanks, Bryan Shelton University of Colorado at Boulder University Communications [EMAIL PROTECTED] _______________________________________________ Glpi-user mailing list [email protected] https://mail.gna.org/listinfo/glpi-user
